It's a guide data issue - need to contact your station engineer and let them know the data sent to Tribune for the guide service is showing 10.3 as 10.1.

 

It's a guide data issue - need to contact your station engineer and let them know the data sent to Tribune for the guide service is showing 10.3 as 10.1.

Yes, what say-what said. Your local station will need to correct their data info that they provide to Tribune, the company that maintains the info and provides it to D* and others. I had a similar issue were my FOX station would not come in as they were reporting it as 28-1 but had PSIP data (in the actual broadcast stream) as 28-0. Since they did not match, the D* unit would not pull it in even though it was a good strong signal. Once my FOX corrected it to 28-1, it came in good.

 

Yes, what say-what said. Your local station will need to correct their data info that they provide to Tribune, the company that maintains the info and provides it to D* and others. I had a similar issue were my FOX station would not come in as they were reporting it as 28-1 but had PSIP data (in the actual broadcast stream) as 28-0. Since they did not match, the D* unit would not pull it in even though it was a good strong signal. Once my FOX corrected it to 28-1, it came in good.

Have contacted local PBS to ask for fix. Also sent email to Tribune Media for their help also.

Thanks to all.

 

Good. Just follow up with them if you need to. I had to prod my FOX 2-3 times to get them to make the change (even emailing the GM).

I wish the HR series units could scan like the H series can. That would be a work-around for these issues.

 

Just received following email from Tribune Media:

Subject: Client: Wrong Listing on my Directv guide
Date: Wed, 30 Jan 2008 16:46:29 -0600
From: "TmsDesk, EAS" <EAS@Tribune.com> Add Mobile Alert
CC: "Wells, Leslie A." <LAWells@Tribune.com>

Good Afternoon,

Thank you for your email regarding KISU. Please note, we have identified the problem and we are in the process of correcting the issue. We will have this situation resolved by end of day Thursday 1/31. Please allow 48-72 hours for the correction to be reflected in the DirecTV guide. We apologize for any inconvenience this error has caused you.

Regards,

Customer Care Electronic
Tribune Media Services

 

 

Just received following email from Tribune Media:

Subject: Client: Wrong Listing on my Directv guide
Date: Wed, 30 Jan 2008 16:46:29 -0600
From: "TmsDesk, EAS" <EAS@Tribune.com> Add Mobile Alert
CC: "Wells, Leslie A." <LAWells@Tribune.com>

Good Afternoon,

Thank you for your email regarding KISU. Please note, we have identified the problem and we are in the process of correcting the issue. We will have this situation resolved by end of day Thursday 1/31. Please allow 48-72 hours for the correction to be reflected in the DirecTV guide. We apologize for any inconvenience this error has caused you.

Regards,

Customer Care Electronic
Tribune Media Services

Impressive customer service and quick results!

 

Just received this email yesterday:

Hi Randy and Debra,

We have corrected the issue with KISU 10-3. Please allow 48-72 hours for the changes to be reflected in the guide. Thank you.

Regards,

Tanya MacNeil
Sr. Customer Care Representative
Customer Care - Electronic
Tribune Media Services
(800)833-9581 ext. 2313
(518)792-9914 ext. 2313
tamacneil@tribune.com
www.zap2it.com

It's now Saturday AM and I check the on screen guide. The problem of having channel 10-1 listed twice with the second listing actually 10-3 is fixed.

Sure wish all companies had the professional customer service that this company has.

Thanks to all.

 

Sure wish all companies had the professional customer service that this company has.

Thanks to all.

Agreed!

Glad you got it fixed.